For a personalized quote, please contact us with your transportation requests. If you have a group requiring multiple transfers please place a Request for Quote.

The Goods and Services Tax is a 5% federal tax applied to all goods and services purchased in Canada. Visitors can be refunded in full upon application. For more information please contact the Revenue Canada Visitor Rebate Program. Rates shown online do not include GST but this will be added at the time of booking.

Airport Gate fees are added to all chartered bookings departing from the Calgary International Airport. This allows for the driver to park at the Calgary Airport where he/she will then wait for you to gather your luggage and make your way to the vehicle.The applicable airport gate fee will be added at the time of booking.

Gratuities are not included in our rates. If you would like to add a gratuity to your quote please let our reservations team know when you are making the booking.

The cost does not include Banff Park User Fee. For more information call Parks Canada at +1 (403)-762-1504. The Banff Park User Fee will not be included in your booking.

Our rates shown online are in Canadian currency.

Due to allergies, we unfortunately do not allow pets in our vehicles. However, if you have a service animal we will be happy to have them on board.

Our luggage limit is similar to that of most airlines. We allow for:

• 2 pieces of luggage and 1 carry-on.
• Ski and snowboards must be in a ski/snowboard bag.
• Sporting equipment are included in your luggage limit.
• Bikes must be packaged in a box to prevent damage during transport.

If you are travelling with a bike boxes or any other oversized luggage items please contact us. *Banff onDemand is not responsible for any damage incurred during transport

Passengers coming from locations in the US or International should allow approximately 45 minutes to 1 hour to go through immigration, collect luggage, and clear customs. Passengers coming from within Canada should allow approximately 30 minutes.

Canmore to Calgary typically takes 1 hour 20 minutes; Banff to Calgary typically takes 1 hour 45 minutes; Lake Louise to Calgary is usually 2 hours 45 minutes.

We suggest you arrive at least 2 hours before an international flight including the US and at least 1 hour before any domestic departures.

Contact us with your transportation requests. If you have a group requiring multiple transfers please place a Request for Proposal.

Individual reservations are charged at the time of booking to Visa, Mastercard or American Express. For multiple transfers view our Meeting Planners section or contact us for more information on your payment options.

It is always a good idea to confirm your booking 24 hours before travel. Changes to date and times are $10/change and we will do our best to accommodate your requests. All cancellations made prior to 48 hours are 80% refundable. Cancellations after this time are non refundable. See our full policy.

All private reservations come with a 30 minutes time delay included. Beyond this point, additional charges will apply ($20/15 minutes). If we don’t hear from you and your plane is delayed longer than two hours then we will depart the airport without you and full charges will apply. If your flight in cancelled or delayed before take off, call our office to speak to a representative at +1-888-449-2901.

Canmore to Calgary typically takes 1 hour 20 minutes; Banff to Calgary typically takes 1 hour 45 minutes; Lake Louise to Calgary is usually 2 hours 45 minutes.

Your driver will carry a sign with your group name listed and will meet you at your arrival gate for domestic travel. If you are flying in from an international flight the driver will meet you just outside of customs. If for some reason you do not see the sign and driver, the default meeting spot is at the Banff Airporter tour desk, main arrivals, area B.

For all private vehicle transportation in Banff, Canmore and Lake Louise you will be dropped off at your location of choice. On a private service we can also pick up at downtown locations in the city of Calgary and of course at the Calgary International Airport.

For all private vehicle transportation in Banff, Canmore and Lake Louise you will be picked up at your location of choice. On a private service we can also drop off at downtown locations in the city of Calgary. Please advise the reservations agent of your preferred pick up location at the time of booking.

For all private vehicle transportation in Banff, Canmore and Lake Louise you will be picked up at your location of choice.

All activity and dinner transfers include 3 hours of wait time. This means that for the price quoted the driver will wait at the destination for you for a maximum of 3 hours. At the end of the 3 hours the driver will then return you to your desired drop off location.

If you would like to stay at the location for an hour or so longer that’s not a problem. In this case we will just add an additional charge for each additional hour. However, if you would like to go somewhere for the whole day pricing will differ from an activity/dinner transfer. For example: You wish to go to Sunshine Village for skiing/hiking for multiple hours. In this case you would be better to organize a regional transfer, which is classed as two separate legs of travel. In this case the driver will depart after dropping you off, and return only for the designated pick up time.